Responsible Gaming at huzy — We Take Your Wellbeing Seriously

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the platform will not allow further deposits until the period resets. Limits can be reduced immediately but increases take 7 days to take effect — giving you a mandatory cooling-off window before raising your spending ceiling. This is one of the most effective tools for maintaining a sustainable gaming budget in BDT.

Define a maximum continuous session duration — for example, 1 hour or 2 hours per sitting. When your chosen session length expires, the platform will prompt you to take a break before continuing. Research consistently shows that time-limited sessions reduce impulsive decision-making and help players maintain perspective on their gaming activity.

Set a maximum net loss threshold per day, week, or month. If your losses reach the configured limit within the chosen period, your account will be restricted from placing further bets until the period resets. Loss limits are a powerful guardrail against chasing losses — one of the most common and financially damaging patterns in problem gambling behaviour.

If you feel you need a short pause from gambling, you can request a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is fully suspended — you cannot log in, deposit, or place bets. The time-out cannot be reversed once activated. After the period expires, your account returns to normal status automatically.

For players who recognise that they need a longer break from gambling, huzy offers self-exclusion for periods of 6 months, 1 year, 2 years, or 5 years. Self-exclusion is permanent for the chosen duration and cannot be reversed under any circumstances — including by contacting support. During self-exclusion, huzy will also suppress all marketing communications to your contact details. This is available at zero cost and is processed within 24 hours of request.

Enable periodic pop-up notifications during active sessions that display how long you have been playing and your net win or loss position in BDT during that session. Reality checks are configurable at 15-minute, 30-minute, or 60-minute intervals. These gentle reminders keep your current gambling activity clearly visible rather than allowing time and money to slip by unnoticed.

huzy enforces a mandatory 21+ age restriction through KYC verification on every new account. No player may deposit, bet, or access any game on the platform without first confirming they are at least 21 years of age. Underage accounts are permanently closed with all associated funds returned to the payment source.

Self-exclusion periods of 6 months to 5 years are absolutely non-negotiable once activated. huzy will not reverse a self-exclusion under any circumstances, including player requests, even if the player insists they are ready to return before the period ends. This protects players from impulsive reversal decisions during vulnerable moments.

Any player who has activated self-exclusion or a time-out period will be immediately removed from all huzy marketing lists. No promotional emails, SMS messages, or bonus notifications will be sent to excluded or suspended accounts. huzy does not target vulnerable players with promotional incentives.

The huzy responsible gaming team monitors account activity for patterns associated with problem gambling — including sudden increases in deposit frequency, rapid loss chasing, and unusual session lengths. Where such patterns are identified, our team may proactively contact the player to check in and offer support, even before the player requests it.

All huzy bonus terms, wagering requirements, and betting rules are written in clear English and are fully accessible on the platform. We do not hide material conditions in fine print. Players are encouraged to read the full Terms & Conditions and this Responsible Gaming Policy before placing any bets.

huzy strictly prohibits gambling on credit. Players may only bet with funds that they have successfully deposited into their huzy account via bKash, Nagad, Rocket, Upay, Visa, or Mastercard. huzy does not extend credit lines, advance funds, or allow negative account balances under any circumstances.